1. |
What
makes your products high quality when
many companies have same claims of quality
products? |
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2. |
We
want a product which is not pictured
in your web site. What do we do? |
3. |
What
is your minimum order quantity? |
4. |
What
are your terms of delivery? |
5. |
What
are your terms of payment? |
6. |
What
is your pricing policy? |
7. |
Will
you comment on the sensitive topic of
your price level? |
8. |
What
is order lead time or delivery time? |
9. |
Do
you have any better way to quicken the
delivery time? |
10. |
What
is your policy regarding product samples
and dispatch? |
11. |
What
are technology capabilities and management
facilities available at Trumans? |
12. |
Please
give information about packing of products? |
13. |
Can
the logo of company or individual be
printed, embossed or embroidered on
the products? |
14. |
What
about child labour and workers exploitation,
which seems common in some developing
countries? |
|
15. |
Is
your production process environmentally
friendly? |
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1. |
What
makes your products high quality when
many companies have same claims of quality
products? |
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A: |
To claim quality
is one thing, to deliver it another.
Our product quality is maintained
in our multi-step quality control
procedures.
Our products are made according to
preset product spec sheets or tech
packs of each product which contains
all the details and criteria about
the product manufacturing from the
start till the completion of order
– from the selection and purchase
of raw material to the shipment of
consignment. These tech packs are
developed, after receiving customer
order along with product specifications,
by our quality assurance department
with the coordination of research
and development and production departments.
The customer feedback always holds
important place in this process as
well as in house developed, tried
consistent quality control procedures.
These tech packs are distributed to
the entire setup involved in product
manufacturing directly and indirectly
and these are kept as standing instructions
and reference guides. This helps us
in achieving desired results and coordinating
the operations of purchasing, production,
packing and quality control departments
as well as export and accounts departments.
With this effective
control over ‘information preparation,
distribution and implementation’,
a consistent and homogeneous quality
product is made and a timely and preplanned
order execution takes place, each
and every step is recorded and after
the completion of every order whole
process is evaluated in order to check
any lapse that could have occurred
or could be occurred in future.
The end result of
this effort is topnotch quality of
our products, on time delivery of
orders, superb customer services and
flourishing business of our customer’s
giving them edge over their competitors.
If you have another
question please contact us. We'll
provide prompt, accurate answers.
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2. |
We want
a product which is not pictured in your
web site. What do we do? |
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A: |
Just contact
us. We are constantly introducing
new styles and developing products
to meet the specific, changing needs
of our customers. |
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3. |
What
is your minimum order quantity? |
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A: |
We usually do
not set any limit for minimum quantity
for placing an order for our running
items.
However, we suggest you to contact
us about minimum order limit for
any new requirements or new product
development.
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4. |
What
are your terms of delivery? |
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A: |
The terms of
delivery are quoted FOB, CFR or CIF
for cargo required to be shipped by
sea and FCA, CPT or CIP for by air
mode of shipment (Incoterms 2000 developed
by ICC). |
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5. |
What
are your terms of payment? |
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A: |
The payment terms
are: |
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For small order
valued less than 10,000 USD, half
deposit required with the order,
balance to be paid on |
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completion when goods are ready
to ship. |
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For order valued
more than 10,000 USD, the payment
could be made by irrevocable letter
of credit (L/C) at |
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sight. |
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From new customers,
bank and trade references are
required with the order. |
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6. |
What
is your pricing policy? |
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A: |
Please note the
following articles of our pricing
policy. |
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Prices
are quoted in US dollar. However,
prices can be quoted in Euro
or UK pound, as requested by
the |
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customer. |
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Prices
are likely to remain firm in
future. However, we retain the
right to alter prices on account
of buyer |
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without
prior notice. |
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All
quoted prices have certain validity
period and therefore subject
to our final confirmation. |
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Any
changes in the shipping costs
or insurance rates are on account
of the buyer. |
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Better
price options are offered for
FCL shipments. |
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7. |
Will
you comment on the sensitive topic of
your price level? |
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A: |
We truly believe
that what you pay us is the price
of your satisfaction and what you
get is the base of our long term business
relationship with you.
Our prices are very competitive and
if someone thinks that saving a US
cent is worth the hassle, we will
be unable to be part of that. Our
expertise, fine quality of products
and professional customer services
will make you to forget about that
cent. |
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8. |
What
is order lead time or delivery time? |
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A: |
We can provide
the best lead time depending upon
the type of the product. The standard
lead time for repetitive products
is 30 days and for new products is
45-60 days.
In order to give delivery schedule,
we would request you to please send
us your enquiry along with the following
information:
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Product that you are interested
in |
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Quantity
of product |
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Packaging requirements |
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Mode of shipment, that is, air
or sea |
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Final destination |
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Any specific requirements |
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9. |
Do
you have any better way to quicken the
delivery time? |
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A: |
The production proceeds on after
approval of samples. For sample
approval, we need to get customer’s
logo, if required, specific raw
material input and complete product
detail from customer. If design,
logo or product material is changed
by the customer, the new samples
will take more time. So we emphasis
there is no misunderstanding for
the samples and other details of
the order.
Things get fast and easier by detailed
and quick communication between
us and our customer regarding the
product and order.
Secondly, our production planning
and coordination department arranges
all orders in strict schedule after
arrival of advance T/T deposit or
L/C.
The earlier the information and
payment reach us, the sooner the
delivery time will be.
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10. |
What
is your policy regarding product samples
and dispatch? |
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A: |
The product samples are offered
free of charge on the condition
that they will be returned to us
in same condition within 30 days
if they are no longer required but
we have to ask for the freight charge.
We would require your FedEx, DHL,
UPS or international courier account
number to enable us to send you
the samples by collected air freight
to the customer’s account.
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11. |
What
are technology capabilities and management
facilities available at Trumans? |
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A: |
We have inducted highly capable
computer guided technologies in
all departments of our company.
We constantly evaluate our system
and provide latest and modern techniques,
machinery and training to our workers.
We have research and development,
quality control labs, raw material
sourcing, designing, product specs
and new product development facilities
for our running and new innovative
products.
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12. |
Please
give information about packing of products?
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A: |
All available packaging solutions,
quantity, material and printing
on cartons are available. We pack
the products according to the needs
of our customers. The packaging
is available for air and sea worthy
packing materials.
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13. |
Can
the logo of company or individual be
printed, embossed or embroidered on
the products? |
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A: |
Yes, the logo or name can be printed,
embossed or embroidered depending
on the nature of product.
Please note that you must be the
lawful owner of that logo, design
and brand name. We would like to
see the evidence of your lawful
ownership in this regard.
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14. |
What
about child labour and workers exploitation,
which seems common in some developing
countries? |
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A: |
We consider our work force as our
asset and our wings. Like all high
flying objects, we take great care
of our wings in all situations.
All our products are free from
child labour and from any other
form of exploitation of the employees.
We make sure that at all levels
of our operations no employee below
the prohibited age limit or under
bad working conditions has to work
on our products.
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15. |
Is
your production process environmentally
friendly? |
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A: |
Yes. We adhere to strict environment
friendly production process and
continuously try to improve our
production operations with latest
techniques to minimize the impact
on environment.
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